I had a terrible experience at this dealership. I should've known something was wrong when the Finance director told me that the only way a bank would approve me was if I accepted a 2300.00 warranty in addition to the car's price. However, after telling Evan (Finance director) that I didn't want the warranty, he proceeded to tell me that he'd call the bank and see if he could do the deal without the extended warranty. The next day I finally got in contact with Evan after leaving messages and was told that he was able to get the deal done for the original price without warranty. So today I drive from Oklahoma City to weatherford after work with the intentions of purchasing the vehicle, However while inspecting the car I noticed that the fender on the vehicles passenger side was misaligned. I went back into the dealership where Evan expressed that my wife and I needed to hurry up and make a decision because he needed to go. He said that the time we had to make a decision (25 minutes) was more than enough time and that they were closed. I told him that I was disappointed because I'd heard that Cummins was a reputable dealer and Evan replied "Be Disappointed". I proceeded to leave the dealership when my wife asked for a manager, in which a gentleman who was standing there the entire time announced that he was the manager. My wife asked the gentleman if he heard Evan talking to us like that and he replied that Evan had said nothing wrong. He went on to say that they had bent over backwards to make a deal work for us and express how he had worked for Mr Cummins for 20 years. Although the original salesman Tyler was nice and professional (very informative and had me sold on purchasing a vehicle from Cummins) I will never visit this dealership again. We were treated unfairly and rude and I doubt that ownership is aware of how customers are being treated by their staff (Evan and the Manager on duty).
Best car sales experience of my life. Dave Morris was our representative and made buying our car a real pleasure with absolutely no pressure to buy. I believe I will be buying my cars here in the future.
Really nice, great customer service without any hassle. I'll shop for a vehicle there.
Had a wonderful experience with Cole as our salesman. He was very friendly and helpful in the purchase of our Jeep Grand Cherokee. We did have pre-approval through our bank, but had never worked with a dealership and Evan was very informative on this process. He helped make the purchase a smooth transition. Definitely will come back for future purchases! Will also be referring Cummins to friends and family looking for new vehicles!
Well I'm going to start off saying there is no such thing as customer service unfortunately as I was traveling from Amarillo Texas to my home in Nashville Tennessee my Dodge truck broke down. My first thought was wow how lucky I am to find a Dodge dealer in this small town taking the truck on Wednesday finally Thursday that tell me the radiator is bad by Friday morning the day and a half later I've got the radiator done and then they tell me the number 8 cylinder valve spring is gone bad quote me 6 hours of labor and parts I ask them when they can have it done explain to them that I am stranded in this town with very little money they tell me it will be Wednesday at the earliest so Friday Monday Tuesday Wednesday 4 days to do a 6 hour job that's just ridiculous. So Monday I need to recover some paperwork from my truck I get there trucks in the shop the hood is down there not even working on it meanwhile I stand there at the door and watched them pull in six brand new vehicles to prep for their lot that's more important than your customer I once again tell them that I am disabled I have a bad heart condition I'm stuck in this town no Transportation no way to get anywhere ask them about a loaner car they informed me they only do that for their customers that buy vehicles they're not for out-of-town people like me also happens to be one of the coldest weekend and now I sit here Tuesday sick from having to walk to get myself something to eat so again I call and explain to them that I need to get home to Nashville to my Dr my health is not good I get the same reply Wednesday buy close or possibly Thursday what the hell is up not only is it going to cost me good money to fix my truck I've had to pay for a hotel for a week at an exorbitant cost it's just shameful
Cummins Chrysler is a US Car Dealer based in Weatherford, Oklahoma. Cummins Chrysler is located at 4100 Carriage Way, Weatherford, OK 73096, USA.
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